The questions we get asked, answered properly.

Because care is first, our vetting process is exhaustive. Every professional undergoes strict criminal background checks, reference verifications, and empathetic capability assessments — we evaluate how someone behaves with a person who needs patience, not only whether they hold the certificate.

We guarantee continuity of care. If your dedicated professional is unavailable, we will seamlessly introduce a fully briefed, equally qualified substitute so your routine is never disrupted. You are told who is coming and why.

We carry the weight of daily routines, including light housekeeping, meal preparation, medication reminders and running essential errands — all tailored to your family's needs rather than a fixed checklist.

Yes. We believe a strong personal connection is vital, so we arrange introductions to make sure you and your family are completely comfortable with your support professional before care begins.

Privately hired personal support is paid directly by the family or through an insurance benefit. Some clients also receive publicly funded personal support hours arranged through their local Home and Community Care Support Services office, or support funded through programs such as Passport for adults with developmental disabilities or Veterans Affairs Canada. FILICARE provides the privately arranged service and is happy to work alongside any publicly funded hours you already receive — tell your coordinator what you have and we will build the plan around it.

Our personal and home support service is non-medical and is delivered by personal support workers and trained caregivers. It covers personal care, household management, companionship, medication reminders and mobility support. Where a client needs clinical care — wound care, injections, catheter management — that is provided by a nurse under a physician's or nurse practitioner's direction, and we coordinate with your home care nurse or community care team rather than duplicating their work.

We use boots-on-the-ground management. Our supervisors conduct regular, rigorous site inspections to ensure our sanitation standards never slip — and inspection findings are reported to you in writing, not filed away.

Yes. Comprehensive liability insurance and WSIB coverage are standard for all FILICARE deployments, protecting your facility and your business. Certificates of insurance naming your organization are provided on request.

Yes. We operate 24/7. We can deploy crews for night shifts or early mornings to ensure zero disruption to your daily operations.

Absolutely. Knowing the rigorous demands of food factories and restaurant kitchens firsthand, our crews are trained to maintain strict health and safety compliance, including degreasing, food-contact surface protocols and documented cleaning cycles.

We use Health Canada–approved disinfectants with a Drug Identification Number where infection control matters, and WHMIS-compliant products throughout, handled with dilution control so crews cannot over-concentrate. Eco-certified and fragrance-reduced product lines are available on request — tell us at the walkthrough and it goes into the scope.

Our standard agreements are rolling monthly with written notice, in both directions. The contract exists to define the scope and the service standard, not to lock you in. Longer terms are available where a client wants a fixed multi-year price.

Every candidate goes through credential and licence verification where the role requires it, documented reference checks, a criminal background check, confirmation of eligibility to work in Canada, and an honest assessment of practical capability in the discipline. For clinical roles we also verify current registration and any required immunization or health screening.

Tell your FILICARE contact during or after the first shift and we will arrange a replacement. For permanent placements we run the search again if the person leaves within the guarantee period set out in your agreement.

No. FILICARE never charges candidates a fee — not to apply, not for uniforms or equipment, and not for a placement. For temporary assignments we are your employer, and you are covered by our WSIB account.

For standard temporary roles across the GTA we typically present shortlisted candidates within one to two business days, and most start within the week. Urgent single-shift cover is arranged as fast as our screened bench allows — call us and we will tell you honestly whether we can cover it rather than promising and failing.

FILICARE. We handle payroll, statutory deductions, remittances, WSIB coverage and liability for the duration of the assignment, which is why our clients receive one invoice rather than managing a roster of individual contractors.

All candidates we place must already be eligible to work in Canada. We do not provide immigration advice or sponsorship. If you hold a valid open work permit or study permit with off-campus work authorization, you are welcome to apply and we will confirm eligibility at intake.

Because for many clients these are one problem. A retirement residence needs residents supported, corridors cleaned and a night shift covered — and often buys that from three vendors with three invoices and three different standards. FILICARE brings professional expertise, dependable service and personal care across all three, united by the same commitment: to serve people and organizations with professionalism, respect, integrity and care.

Across the Greater Toronto Area — Toronto, North York, Scarborough, Etobicoke, East York, and the surrounding regions of Peel, York, Durham and Halton. Our office is at 365A Wilson Avenue, Suite 207, North York, ON M3H 1T3. For multi-site programmes outside the GTA, call us and we will tell you honestly whether we can serve you.

Yes. Comprehensive liability insurance and WSIB coverage are standard for all FILICARE deployments, protecting your facility and your business. Certificates of insurance and WSIB clearance are provided on request.

Care and cleaning crews are available 24/7, including nights, weekends and holidays, so work can be scheduled around your operations. Our office takes calls every day, 0900 to 1700 hrs ET, and messages left outside those hours are returned as soon as we open.

By phone, email or the quote form on this site. For cleaning we arrange a site walkthrough first, because an accurate scope can only be written after someone has seen the building — its washroom count, floor finishes, access and operating hours. For home support, the free in-home assessment serves the same purpose. You then receive a written scope and a fixed price before anything starts.

We build to WCAG 2.2 AA and to the accessibility expectations of the Accessibility for Ontarians with Disabilities Act. In practice that means a skip link on every page, full keyboard operation, visible focus indicators, semantic heading order, labels on every form field, descriptive alt text on every informative image, no reliance on colour alone, and contrast ratios above 4.5:1. If you hit a barrier, email info@filicareservices.ca and we will fix it.